Our usual clinic terms

BOOKING & CANCELLATION POLICY 

Micropigmentation is a time-intensive service. In booking your appointment, we are reserving a designated amount of time specifically for you, in most cases 3 hours. 

We require a £20 (consultation) or 20%(full treatment) reservation fee in order to secure your SPMU appointment. This will be taken off the total cost of the treatment.

If your appointment is cancelled with less than 2 weeks notice (or in the case of a no-show), you will forfeit your reservation fee. 

Top-up appointments: We require a £20 reservation fee in order to secure your appointment. However, in the case of a cancellation with less than 2 weeks notice or a no-show, the follow-up appointment you will forfeit your reservation fee. 

Follow up done outside of the 12 week period will be incur addition charges.

Please plan to arrive at Derma Design 15 minutes prior to the start of your appointment. I will need to review your consent and medical intake form. We want to make sure you have time to make yourself comfortable before the start of your appointment. 

RIGHT TO REFUSE TREATMENT: 

Though it is extremely rare, we reserve the right to refuse treatment for the following reasons: • Undisclosed medical or skin condition (including sunburn/suntan) • Under the influence of drugs or alcohol • Any behaviour which, in the opinion of the artist or Derma Design, might compromise the artist’s or Derma Design’s ability to work safely and comfortably toward the desired results, or might disrupt other clients. If we feel we can not give you the service you require we will not commence the treatment.

HEALED RESULTS WILL VARY

Due to the fact that we are all unique, the results from treatment can never be guaranteed. Results maybe affected by many types of external factors which are beyond Derma Design's control. The procedure and possible results will explained in full prior to commencement of the treatment and you will need to sign to say that you understand this risk. For this reason, no refunds will be given after treatment, even if you decide that you do not want to return for top up. If you do not return for top up, the treatment is incomplete and best results will not be reached. 

ON THE DAY OF YOUR TREATMENT

In order to provide all of our clients with great service and the best experience:-

CLIENT-ONLY IN THE PROCEDURE ROOM: Though a friend or family may accompany you to your appointment they must wait in the waiting area to maintain hygiene requirements.

CHILDREN, TODDLERS AND BABIES: Though we love children, toddlers and babies, we must kindly ask that you do not bring them with you to your appointment. 

NO EATING, DRINKING OR SMOKING IN THE CLINICAL TREATMENT ROOM.

You may eat and drink in the waiting area but smoking is not permitted on site in any area. Thank you for understanding .